Fare Facts Privacy Policy

Last updated: November 10, 2026

Fare Facts (farefacts.app) is a free, read-only information service about US air passenger rights, airline customer service commitments, airline performance data, and how to read an airline ticket. It is available as a website and as a connector for Claude and other AI assistants that support the Model Context Protocol (MCP).

Fare Facts is run by Anne Arrindell, an individual based in Florida, USA ("we", "us"). This policy explains what information we receive, what we do with it, and what we don't do.

The short version

• No accounts, no sign-in, no payments.
• We don't ask for your name, email, confirmation code, ticket number, or frequent flyer number, and our tools don't need them.
• We don't store what you send to our tools.
• No cookies, ads, tracking pixels, or third-party analytics.
• We don't sell or share personal information.

What the connector receives

When you use Fare Facts inside an AI assistant such as Claude, the assistant decides when to call our tools and sends only the inputs each tool needs. Examples:

• An airline code (for example, AA)
• A fare basis code or booking class
• Tax and fee codes (for example, US, ZP, AY, XF)
• General trip facts, such as domestic or international, and how long a delay was

If you upload a ticket or itinerary to your assistant, the assistant reads it on its side and passes only these codes to our tools. Before uploading, we suggest covering your name, confirmation code (record locator), ticket number, frequent flyer number, and any payment details. Fare Facts does not need them. If any of this information reaches our server anyway, we use it only to answer that one request, then discard it. We never store it.

Your conversation with the assistant is handled by the assistant's provider (for Claude, that's Anthropic) under that provider's own privacy policy. We never receive your full conversation, chat history, files, or memory.

What we keep

To keep the service running and secure, we keep limited operational records:

• The time of a request
• Which tool or page was used
• Whether the request succeeded or failed, and how long it took

These records do not include the content of your requests (codes, ticket details, or questions). We keep them for up to 30 days, then delete them.

Our hosting provider

Fare Facts runs on Cloudflare. Cloudflare processes technical data such as IP addresses to deliver the service and protect it from abuse, under Cloudflare's privacy policy. We do not store IP addresses ourselves.

The website

farefacts.app uses no cookies, no advertising, and no third-party analytics or tracking scripts. If we ever add privacy-friendly visit counting, we'll update this policy first.

Links to other sites

Our answers link to official sources such as the US Department of Transportation, the Federal Register, and airline websites. Those sites have their own privacy policies. We aren't responsible for how they handle your information.

Selling or sharing information

We do not sell, rent, or share personal information. We do not build profiles, and we do not use what you send us for advertising or to train AI models.

Children

Fare Facts is not directed to children under 13, and we don't knowingly collect information from them.

Your choices and rights

Because we don't keep personal information, there's usually nothing for us to look up, correct, or delete. If you think we have information about you, contact us and we'll help. Depending on where you live (for example, California), you may have additional rights. We honor them, and we don't discriminate against anyone who uses them.

Information only, not legal advice

Fare Facts provides general information about rules and published policies, with the date each item was last checked. It is not legal advice and doesn't create an attorney-client relationship. For your specific situation, check the airline's contract of carriage, the DOT, or a lawyer.

Changes to this policy

If we change this policy, we'll update the "Last updated" date at the top. If a change affects how we handle information, we'll post a notice on the website.

Contact

Questions about this policy: privacy@farefacts.app